Support

We want you to be thrilled to do business with us!

We stand behind our quality and we will do what it takes to ensure you are happy with our products and service. We treat all customers with great respect and your trust in our products and us is considered an honor.

 

WARRANTY CLAIM FORM

→Please click here to download the Warranty Claim Form.

 

Technical Documents

 

DC INVERTER SEER 15 SINGLE ZONE

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MS11D-09HRDN1-BN10W   CLICK (2033 downloads)   CLICK (2148 downloads)   CLICK (2410 downloads)   Click (4450 downloads)   Click (2431 downloads)   CLICK (2193 downloads)
MS11D-12HRDN1-BN10W   CLICK (3262 downloads)   CLICK (2148 downloads)   CLICK (2410 downloads)   Click (4450 downloads)   Click (1336 downloads)   CLICK (2193 downloads)
MS11D-18HRDN1-MN10W   CLICK (2160 downloads)   CLICK (2148 downloads)   CLICK (2410 downloads)   Click (4450 downloads)   Click (2430 downloads)    CLICK (2193 downloads)
MS11D-22HRDN1-MN10W   CLICK (2269 downloads)   CLICK (2148 downloads)   CLICK (2410 downloads)   Click (4450 downloads)   Click (1837 downloads)   CLICK (2193 downloads)
MSC-30HRDN1-MP0W    CLICK (1243 downloads)   CLICK (1414 downloads)   Click (1139 downloads)   Click (2159 downloads)   CLICK (1192 downloads)
MSC-36HRDN1-MN5W   CLICK (1717 downloads)   CLICK (1243 downloads)   CLICK (1414 downloads)   Click (1139 downloads)   Click (1808 downloads)   CLICK (1192 downloads)

 

DC INVERTER MULTI-ZONE – HIGH WALL MOUNTED

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1I-09HRDN1-M   Click (3765 downloads)   Click (2135 downloads)   Click (2470 downloads)   Click (4224 downloads)   Click (3533 downloads)   Click (1584 downloads)
MSV1I-12HRDN1-M   Click (3765 downloads)   Click (2135 downloads)   Click (2470 downloads)   Click (4224 downloads)   Click (3533 downloads)   Click (1584 downloads)
MSV1I-18HRDN1-M   CLICK (1246 downloads)   Click (2135 downloads)   Click (2470 downloads)   Click (4224 downloads)   Click (1137 downloads)   Click (1584 downloads)
M20C-18HRDN1-M   Click (3765 downloads)   Click (2135 downloads)   Click (2470 downloads)   Click (4224 downloads)   Click (3533 downloads)   Click (1584 downloads)
M30C-27HRDN1-M   Click (3765 downloads)   Click (2135 downloads)   Click (2470 downloads)   Click (4224 downloads)   Click (3533 downloads)   Click (1584 downloads)
M30D-27HRDN1-M   Click (1667 downloads)
M40C-36HRDN1-M   Click (3765 downloads)   Click (2135 downloads)   Click (2470 downloads)   Click (4224 downloads)   Click (3533 downloads)   Click (1584 downloads)
M40C-36HRFN1-M   Click (1910 downloads)

 

FREE MATCH MULTI-ZONE INDOOR SYSTEMS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
Duct
MTBU-12HRDN1-M   Click (1085 downloads)   Click (1145 downloads)   Click (1237 downloads)   Click (1469 downloads)   Click (1019 downloads)   Click (943 downloads)
MTBU-18HRDN1-M   Click (1619 downloads)   Click (1145 downloads)   Click (1237 downloads)   Click (1469 downloads)   Click (1150 downloads)   Click (943 downloads)
MTB-24HRFN1-M   Click (1238 downloads)   Click (1145 downloads)   Click (1237 downloads)   Click (1469 downloads)   Click (1195 downloads)   Click (943 downloads)
MTBI-12HWDN1-M   Click (1145 downloads)   Click (1237 downloads)   Click (884 downloads)   Click (943 downloads)
MTBI-18HWDN1-M   Click (1145 downloads)   Click (1237 downloads)   Click (821 downloads)   Click (943 downloads)
Ceiling Cassette
MCA2U-12HRFN1-M   Click (1193 downloads)   Click (1212 downloads)   Click (1388 downloads)   Click (1469 downloads)
MCA2U-18HRFN1-M   Click (1733 downloads)   Click (1212 downloads)   Click (1388 downloads)   Click (1469 downloads)   Click (1213 downloads)
MCD-24HRFN1-M   Click (1179 downloads)   Click (1212 downloads)   Click (1388 downloads)   Click (1469 downloads)
MCA2I-12HRDN1-M   Click (1212 downloads)   Click (1388 downloads)   Click (903 downloads)
MCA2I-18HRDN1-M   Click (1212 downloads)   Click (1388 downloads)   Click (892 downloads)
Console
MFAU-12HRFN1-M   Click (1460 downloads)   Click (918 downloads)   Click (955 downloads)   Click (1469 downloads)

 

LIGHT COMMERCIAL SINGLE ZONE OUTDOOR UNITS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOC-12HFN1-MS0W   Click (1208 downloads)   Click (1469 downloads)   Click (1239 downloads)
MOF-18HFN1-MS0W   Click (1763 downloads)   Click (1469 downloads)   Click (1346 downloads)
MOU-24HFN1-M   Click (1156 downloads)   Click (1469 downloads)   Click (1875 downloads)

 

PACKEGED TERMINAL AIR CONDITIONERS & HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MWP-07AEN1-MK9   Click (1014 downloads)   Click (1007 downloads)
MWP-09AEN1-MK3   Click (1014 downloads)   Click (1198 downloads)
MWP-12AEN1-MJ5   Click (1014 downloads)   Click (1119 downloads)
MWP-15AEN1-MI6   Click (1014 downloads)   Click (954 downloads)

 

SIDE DISCHARGE CONDENSING UNIT

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOF-18CN1-MM0W   Click (1539 downloads)
MOG-24CN1-MM0W   Click (1539 downloads)
MOJ-30CN1-MM0W   Click (1539 downloads)
MOU-36CN1-MM0W   Click (1539 downloads)

 

DC INVERTER SEER 20 SINGLE ZONE HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1-09HRFN1-MT0W   Click (1988 downloads)   Click (1370 downloads)   Click (1407 downloads)   Click (1483 downloads)   Click (1599 downloads)
MSV1-12HRFN1-MT0W   Click (2294 downloads)   Click (1408 downloads)   Click (1349 downloads)   Click (1441 downloads)   Click (1636 downloads)
MSV1-18HRDN1-MQ0W   Click (1710 downloads)   Click (1240 downloads)   Click (1409 downloads)   Click (1474 downloads)   Click (2414 downloads)
MSV1-24HRDN1-MQ0W   Click (2001 downloads)   Click (1352 downloads)   Click (1327 downloads)   Click (1464 downloads)   Click (2262 downloads)

 

ECO-AIR SEER13 MINI-SPLIT HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TKH09VM-E   Click (938 downloads)
TKH12VM-E   Click (1359 downloads)
TKH18VM-E   Click (1306 downloads)
TKH24VM-E   Click (1039 downloads)

 

TILI-SEER13 R410A MINI-SPLIT DUCTLESS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TK09VM   Click (804 downloads)
TKH09VM   Click (716 downloads)
TK12VM   Click (753 downloads)
TKH12VM   Click (801 downloads)
TK18WM   Click (775 downloads)
TKH18WM   Click (992 downloads)
TK24WM   Click (708 downloads)
TKH24WM   Click (1017 downloads)

 

Product Submital User Manual Installation Manual Service Manual Parts List Remote Ctrl Manual
Heat Pump Water Heater   Click (2226 downloads)   Click (1887 downloads)   Click (1387 downloads)