Support

We want you to be thrilled to do business with us!

We stand behind our quality and we will do what it takes to ensure you are happy with our products and service. We treat all customers with great respect and your trust in our products and us is considered an honor.

 

WARRANTY CLAIM FORM

→Please click here to download the Warranty Claim Form.

 

Technical Documents

 

DC INVERTER SEER 15 SINGLE ZONE

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MS11D-09HRDN1-BN10W   CLICK (2085 downloads)   CLICK (2266 downloads)   CLICK (2506 downloads)   Click (4569 downloads)   Click (2477 downloads)   CLICK (2271 downloads)
MS11D-12HRDN1-BN10W   CLICK (3334 downloads)   CLICK (2266 downloads)   CLICK (2506 downloads)   Click (4569 downloads)   Click (1388 downloads)   CLICK (2271 downloads)
MS11D-18HRDN1-MN10W   CLICK (2226 downloads)   CLICK (2266 downloads)   CLICK (2506 downloads)   Click (4569 downloads)   Click (2486 downloads)    CLICK (2271 downloads)
MS11D-22HRDN1-MN10W   CLICK (2325 downloads)   CLICK (2266 downloads)   CLICK (2506 downloads)   Click (4569 downloads)   Click (1889 downloads)   CLICK (2271 downloads)
MSC-30HRDN1-MP0W    CLICK (1294 downloads)   CLICK (1471 downloads)   Click (1193 downloads)   Click (2200 downloads)   CLICK (1237 downloads)
MSC-36HRDN1-MN5W   CLICK (1761 downloads)   CLICK (1294 downloads)   CLICK (1471 downloads)   Click (1193 downloads)   Click (1856 downloads)   CLICK (1237 downloads)

 

DC INVERTER MULTI-ZONE – HIGH WALL MOUNTED

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1I-09HRDN1-M   Click (3851 downloads)   Click (2227 downloads)   Click (2564 downloads)   Click (5465 downloads)   Click (3634 downloads)   Click (1650 downloads)
MSV1I-12HRDN1-M   Click (3851 downloads)   Click (2227 downloads)   Click (2564 downloads)   Click (5465 downloads)   Click (3634 downloads)   Click (1650 downloads)
MSV1I-18HRDN1-M   CLICK (1296 downloads)   Click (2227 downloads)   Click (2564 downloads)   Click (5465 downloads)   Click (1178 downloads)   Click (1650 downloads)
M20C-18HRDN1-M   Click (3851 downloads)   Click (2227 downloads)   Click (2564 downloads)   Click (5465 downloads)   Click (3634 downloads)   Click (1650 downloads)
M30C-27HRDN1-M   Click (3851 downloads)   Click (2227 downloads)   Click (2564 downloads)   Click (5465 downloads)   Click (3634 downloads)   Click (1650 downloads)
M30D-27HRDN1-M   Click (1736 downloads)
M40C-36HRDN1-M   Click (3851 downloads)   Click (2227 downloads)   Click (2564 downloads)   Click (5465 downloads)   Click (3634 downloads)   Click (1650 downloads)
M40C-36HRFN1-M   Click (1962 downloads)

 

FREE MATCH MULTI-ZONE INDOOR SYSTEMS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
Duct
MTBU-12HRDN1-M   Click (1140 downloads)   Click (1199 downloads)   Click (1305 downloads)   Click (1560 downloads)   Click (1058 downloads)   Click (991 downloads)
MTBU-18HRDN1-M   Click (1665 downloads)   Click (1199 downloads)   Click (1305 downloads)   Click (1560 downloads)   Click (1195 downloads)   Click (991 downloads)
MTB-24HRFN1-M   Click (1289 downloads)   Click (1199 downloads)   Click (1305 downloads)   Click (1560 downloads)   Click (1238 downloads)   Click (991 downloads)
MTBI-12HWDN1-M   Click (1199 downloads)   Click (1305 downloads)   Click (924 downloads)   Click (991 downloads)
MTBI-18HWDN1-M   Click (1199 downloads)   Click (1305 downloads)   Click (859 downloads)   Click (991 downloads)
Ceiling Cassette
MCA2U-12HRFN1-M   Click (1235 downloads)   Click (1260 downloads)   Click (1436 downloads)   Click (1560 downloads)
MCA2U-18HRFN1-M   Click (1775 downloads)   Click (1260 downloads)   Click (1436 downloads)   Click (1560 downloads)   Click (1254 downloads)
MCD-24HRFN1-M   Click (1223 downloads)   Click (1260 downloads)   Click (1436 downloads)   Click (1560 downloads)
MCA2I-12HRDN1-M   Click (1260 downloads)   Click (1436 downloads)   Click (943 downloads)
MCA2I-18HRDN1-M   Click (1260 downloads)   Click (1436 downloads)   Click (932 downloads)
Console
MFAU-12HRFN1-M   Click (1504 downloads)   Click (963 downloads)   Click (999 downloads)   Click (1560 downloads)

 

LIGHT COMMERCIAL SINGLE ZONE OUTDOOR UNITS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOC-12HFN1-MS0W   Click (1249 downloads)   Click (1560 downloads)   Click (1275 downloads)
MOF-18HFN1-MS0W   Click (1811 downloads)   Click (1560 downloads)   Click (1387 downloads)
MOU-24HFN1-M   Click (1201 downloads)   Click (1560 downloads)   Click (1917 downloads)

 

PACKEGED TERMINAL AIR CONDITIONERS & HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MWP-07AEN1-MK9   Click (1064 downloads)   Click (1046 downloads)
MWP-09AEN1-MK3   Click (1064 downloads)   Click (1237 downloads)
MWP-12AEN1-MJ5   Click (1064 downloads)   Click (1155 downloads)
MWP-15AEN1-MI6   Click (1064 downloads)   Click (989 downloads)

 

SIDE DISCHARGE CONDENSING UNIT

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOF-18CN1-MM0W   Click (1600 downloads)
MOG-24CN1-MM0W   Click (1600 downloads)
MOJ-30CN1-MM0W   Click (1600 downloads)
MOU-36CN1-MM0W   Click (1600 downloads)

 

DC INVERTER SEER 20 SINGLE ZONE HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1-09HRFN1-MT0W   Click (2037 downloads)   Click (1407 downloads)   Click (1454 downloads)   Click (1525 downloads)   Click (1647 downloads)
MSV1-12HRFN1-MT0W   Click (2336 downloads)   Click (1454 downloads)   Click (1392 downloads)   Click (1483 downloads)   Click (1677 downloads)
MSV1-18HRDN1-MQ0W   Click (1757 downloads)   Click (1280 downloads)   Click (1450 downloads)   Click (1517 downloads)   Click (2459 downloads)
MSV1-24HRDN1-MQ0W   Click (2052 downloads)   Click (1390 downloads)   Click (1373 downloads)   Click (1508 downloads)   Click (2306 downloads)

 

ECO-AIR SEER13 MINI-SPLIT HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TKH09VM-E   Click (973 downloads)
TKH12VM-E   Click (1401 downloads)
TKH18VM-E   Click (1344 downloads)
TKH24VM-E   Click (1086 downloads)

 

TILI-SEER13 R410A MINI-SPLIT DUCTLESS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TK09VM   Click (842 downloads)
TKH09VM   Click (754 downloads)
TK12VM   Click (791 downloads)
TKH12VM   Click (845 downloads)
TK18WM   Click (811 downloads)
TKH18WM   Click (1039 downloads)
TK24WM   Click (746 downloads)
TKH24WM   Click (1058 downloads)

 

Product Submital User Manual Installation Manual Service Manual Parts List Remote Ctrl Manual
Heat Pump Water Heater   Click (2277 downloads)   Click (1931 downloads)   Click (1429 downloads)