Support

We want you to be thrilled to do business with us!

We stand behind our quality and we will do what it takes to ensure you are happy with our products and service. We treat all customers with great respect and your trust in our products and us is considered an honor.

 

WARRANTY CLAIM FORM

→Please click here to download the Warranty Claim Form.

 

Technical Documents

 

DC INVERTER SEER 15 SINGLE ZONE

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MS11D-09HRDN1-BN10W   CLICK (2070 downloads)   CLICK (2215 downloads)   CLICK (2478 downloads)   Click (4531 downloads)   Click (2462 downloads)   CLICK (2246 downloads)
MS11D-12HRDN1-BN10W   CLICK (3307 downloads)   CLICK (2215 downloads)   CLICK (2478 downloads)   Click (4531 downloads)   Click (1376 downloads)   CLICK (2246 downloads)
MS11D-18HRDN1-MN10W   CLICK (2211 downloads)   CLICK (2215 downloads)   CLICK (2478 downloads)   Click (4531 downloads)   Click (2476 downloads)    CLICK (2246 downloads)
MS11D-22HRDN1-MN10W   CLICK (2308 downloads)   CLICK (2215 downloads)   CLICK (2478 downloads)   Click (4531 downloads)   Click (1875 downloads)   CLICK (2246 downloads)
MSC-30HRDN1-MP0W    CLICK (1282 downloads)   CLICK (1453 downloads)   Click (1175 downloads)   Click (2189 downloads)   CLICK (1224 downloads)
MSC-36HRDN1-MN5W   CLICK (1746 downloads)   CLICK (1282 downloads)   CLICK (1453 downloads)   Click (1175 downloads)   Click (1840 downloads)   CLICK (1224 downloads)

 

DC INVERTER MULTI-ZONE – HIGH WALL MOUNTED

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1I-09HRDN1-M   Click (3821 downloads)   Click (2194 downloads)   Click (2535 downloads)   Click (4949 downloads)   Click (3600 downloads)   Click (1630 downloads)
MSV1I-12HRDN1-M   Click (3821 downloads)   Click (2194 downloads)   Click (2535 downloads)   Click (4949 downloads)   Click (3600 downloads)   Click (1630 downloads)
MSV1I-18HRDN1-M   CLICK (1278 downloads)   Click (2194 downloads)   Click (2535 downloads)   Click (4949 downloads)   Click (1166 downloads)   Click (1630 downloads)
M20C-18HRDN1-M   Click (3821 downloads)   Click (2194 downloads)   Click (2535 downloads)   Click (4949 downloads)   Click (3600 downloads)   Click (1630 downloads)
M30C-27HRDN1-M   Click (3821 downloads)   Click (2194 downloads)   Click (2535 downloads)   Click (4949 downloads)   Click (3600 downloads)   Click (1630 downloads)
M30D-27HRDN1-M   Click (1715 downloads)
M40C-36HRDN1-M   Click (3821 downloads)   Click (2194 downloads)   Click (2535 downloads)   Click (4949 downloads)   Click (3600 downloads)   Click (1630 downloads)
M40C-36HRFN1-M   Click (1946 downloads)

 

FREE MATCH MULTI-ZONE INDOOR SYSTEMS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
Duct
MTBU-12HRDN1-M   Click (1122 downloads)   Click (1183 downloads)   Click (1280 downloads)   Click (1526 downloads)   Click (1046 downloads)   Click (975 downloads)
MTBU-18HRDN1-M   Click (1651 downloads)   Click (1183 downloads)   Click (1280 downloads)   Click (1526 downloads)   Click (1182 downloads)   Click (975 downloads)
MTB-24HRFN1-M   Click (1275 downloads)   Click (1183 downloads)   Click (1280 downloads)   Click (1526 downloads)   Click (1225 downloads)   Click (975 downloads)
MTBI-12HWDN1-M   Click (1183 downloads)   Click (1280 downloads)   Click (916 downloads)   Click (975 downloads)
MTBI-18HWDN1-M   Click (1183 downloads)   Click (1280 downloads)   Click (849 downloads)   Click (975 downloads)
Ceiling Cassette
MCA2U-12HRFN1-M   Click (1224 downloads)   Click (1245 downloads)   Click (1420 downloads)   Click (1526 downloads)
MCA2U-18HRFN1-M   Click (1763 downloads)   Click (1245 downloads)   Click (1420 downloads)   Click (1526 downloads)   Click (1244 downloads)
MCD-24HRFN1-M   Click (1212 downloads)   Click (1245 downloads)   Click (1420 downloads)   Click (1526 downloads)
MCA2I-12HRDN1-M   Click (1245 downloads)   Click (1420 downloads)   Click (934 downloads)
MCA2I-18HRDN1-M   Click (1245 downloads)   Click (1420 downloads)   Click (922 downloads)
Console
MFAU-12HRFN1-M   Click (1492 downloads)   Click (948 downloads)   Click (981 downloads)   Click (1526 downloads)

 

LIGHT COMMERCIAL SINGLE ZONE OUTDOOR UNITS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOC-12HFN1-MS0W   Click (1239 downloads)   Click (1526 downloads)   Click (1268 downloads)
MOF-18HFN1-MS0W   Click (1799 downloads)   Click (1526 downloads)   Click (1376 downloads)
MOU-24HFN1-M   Click (1190 downloads)   Click (1526 downloads)   Click (1908 downloads)

 

PACKEGED TERMINAL AIR CONDITIONERS & HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MWP-07AEN1-MK9   Click (1052 downloads)   Click (1035 downloads)
MWP-09AEN1-MK3   Click (1052 downloads)   Click (1228 downloads)
MWP-12AEN1-MJ5   Click (1052 downloads)   Click (1146 downloads)
MWP-15AEN1-MI6   Click (1052 downloads)   Click (981 downloads)

 

SIDE DISCHARGE CONDENSING UNIT

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOF-18CN1-MM0W   Click (1585 downloads)
MOG-24CN1-MM0W   Click (1585 downloads)
MOJ-30CN1-MM0W   Click (1585 downloads)
MOU-36CN1-MM0W   Click (1585 downloads)

 

DC INVERTER SEER 20 SINGLE ZONE HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1-09HRFN1-MT0W   Click (2026 downloads)   Click (1397 downloads)   Click (1443 downloads)   Click (1515 downloads)   Click (1635 downloads)
MSV1-12HRFN1-MT0W   Click (2325 downloads)   Click (1442 downloads)   Click (1382 downloads)   Click (1473 downloads)   Click (1669 downloads)
MSV1-18HRDN1-MQ0W   Click (1744 downloads)   Click (1267 downloads)   Click (1438 downloads)   Click (1504 downloads)   Click (2449 downloads)
MSV1-24HRDN1-MQ0W   Click (2041 downloads)   Click (1380 downloads)   Click (1360 downloads)   Click (1495 downloads)   Click (2297 downloads)

 

ECO-AIR SEER13 MINI-SPLIT HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TKH09VM-E   Click (965 downloads)
TKH12VM-E   Click (1391 downloads)
TKH18VM-E   Click (1335 downloads)
TKH24VM-E   Click (1073 downloads)

 

TILI-SEER13 R410A MINI-SPLIT DUCTLESS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TK09VM   Click (833 downloads)
TKH09VM   Click (744 downloads)
TK12VM   Click (782 downloads)
TKH12VM   Click (835 downloads)
TK18WM   Click (802 downloads)
TKH18WM   Click (1027 downloads)
TK24WM   Click (737 downloads)
TKH24WM   Click (1051 downloads)

 

Product Submital User Manual Installation Manual Service Manual Parts List Remote Ctrl Manual
Heat Pump Water Heater   Click (2262 downloads)   Click (1920 downloads)   Click (1419 downloads)