Support

We want you to be thrilled to do business with us!

We stand behind our quality and we will do what it takes to ensure you are happy with our products and service. We treat all customers with great respect and your trust in our products and us is considered an honor.

 

WARRANTY CLAIM FORM

→Please click here to download the Warranty Claim Form.

 

Technical Documents

 

DC INVERTER SEER 15 SINGLE ZONE

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MS11D-09HRDN1-BN10W   CLICK (2050 downloads)   CLICK (2178 downloads)   CLICK (2442 downloads)   Click (4485 downloads)   Click (2444 downloads)   CLICK (2222 downloads)
MS11D-12HRDN1-BN10W   CLICK (3287 downloads)   CLICK (2178 downloads)   CLICK (2442 downloads)   Click (4485 downloads)   Click (1355 downloads)   CLICK (2222 downloads)
MS11D-18HRDN1-MN10W   CLICK (2182 downloads)   CLICK (2178 downloads)   CLICK (2442 downloads)   Click (4485 downloads)   Click (2457 downloads)    CLICK (2222 downloads)
MS11D-22HRDN1-MN10W   CLICK (2286 downloads)   CLICK (2178 downloads)   CLICK (2442 downloads)   Click (4485 downloads)   Click (1852 downloads)   CLICK (2222 downloads)
MSC-30HRDN1-MP0W    CLICK (1259 downloads)   CLICK (1428 downloads)   Click (1153 downloads)   Click (2171 downloads)   CLICK (1205 downloads)
MSC-36HRDN1-MN5W   CLICK (1729 downloads)   CLICK (1259 downloads)   CLICK (1428 downloads)   Click (1153 downloads)   Click (1821 downloads)   CLICK (1205 downloads)

 

DC INVERTER MULTI-ZONE – HIGH WALL MOUNTED

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1I-09HRDN1-M   Click (3781 downloads)   Click (2161 downloads)   Click (2503 downloads)   Click (4270 downloads)   Click (3561 downloads)   Click (1608 downloads)
MSV1I-12HRDN1-M   Click (3781 downloads)   Click (2161 downloads)   Click (2503 downloads)   Click (4270 downloads)   Click (3561 downloads)   Click (1608 downloads)
MSV1I-18HRDN1-M   CLICK (1259 downloads)   Click (2161 downloads)   Click (2503 downloads)   Click (4270 downloads)   Click (1150 downloads)   Click (1608 downloads)
M20C-18HRDN1-M   Click (3781 downloads)   Click (2161 downloads)   Click (2503 downloads)   Click (4270 downloads)   Click (3561 downloads)   Click (1608 downloads)
M30C-27HRDN1-M   Click (3781 downloads)   Click (2161 downloads)   Click (2503 downloads)   Click (4270 downloads)   Click (3561 downloads)   Click (1608 downloads)
M30D-27HRDN1-M   Click (1692 downloads)
M40C-36HRDN1-M   Click (3781 downloads)   Click (2161 downloads)   Click (2503 downloads)   Click (4270 downloads)   Click (3561 downloads)   Click (1608 downloads)
M40C-36HRFN1-M   Click (1925 downloads)

 

FREE MATCH MULTI-ZONE INDOOR SYSTEMS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
Duct
MTBU-12HRDN1-M   Click (1104 downloads)   Click (1169 downloads)   Click (1258 downloads)   Click (1492 downloads)   Click (1030 downloads)   Click (958 downloads)
MTBU-18HRDN1-M   Click (1632 downloads)   Click (1169 downloads)   Click (1258 downloads)   Click (1492 downloads)   Click (1162 downloads)   Click (958 downloads)
MTB-24HRFN1-M   Click (1256 downloads)   Click (1169 downloads)   Click (1258 downloads)   Click (1492 downloads)   Click (1209 downloads)   Click (958 downloads)
MTBI-12HWDN1-M   Click (1169 downloads)   Click (1258 downloads)   Click (897 downloads)   Click (958 downloads)
MTBI-18HWDN1-M   Click (1169 downloads)   Click (1258 downloads)   Click (833 downloads)   Click (958 downloads)
Ceiling Cassette
MCA2U-12HRFN1-M   Click (1208 downloads)   Click (1226 downloads)   Click (1405 downloads)   Click (1492 downloads)
MCA2U-18HRFN1-M   Click (1745 downloads)   Click (1226 downloads)   Click (1405 downloads)   Click (1492 downloads)   Click (1225 downloads)
MCD-24HRFN1-M   Click (1194 downloads)   Click (1226 downloads)   Click (1405 downloads)   Click (1492 downloads)
MCA2I-12HRDN1-M   Click (1226 downloads)   Click (1405 downloads)   Click (917 downloads)
MCA2I-18HRDN1-M   Click (1226 downloads)   Click (1405 downloads)   Click (905 downloads)
Console
MFAU-12HRFN1-M   Click (1474 downloads)   Click (934 downloads)   Click (966 downloads)   Click (1492 downloads)

 

LIGHT COMMERCIAL SINGLE ZONE OUTDOOR UNITS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOC-12HFN1-MS0W   Click (1221 downloads)   Click (1492 downloads)   Click (1252 downloads)
MOF-18HFN1-MS0W   Click (1784 downloads)   Click (1492 downloads)   Click (1357 downloads)
MOU-24HFN1-M   Click (1173 downloads)   Click (1492 downloads)   Click (1891 downloads)

 

PACKEGED TERMINAL AIR CONDITIONERS & HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MWP-07AEN1-MK9   Click (1029 downloads)   Click (1019 downloads)
MWP-09AEN1-MK3   Click (1029 downloads)   Click (1214 downloads)
MWP-12AEN1-MJ5   Click (1029 downloads)   Click (1132 downloads)
MWP-15AEN1-MI6   Click (1029 downloads)   Click (967 downloads)

 

SIDE DISCHARGE CONDENSING UNIT

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOF-18CN1-MM0W   Click (1566 downloads)
MOG-24CN1-MM0W   Click (1566 downloads)
MOJ-30CN1-MM0W   Click (1566 downloads)
MOU-36CN1-MM0W   Click (1566 downloads)

 

DC INVERTER SEER 20 SINGLE ZONE HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1-09HRFN1-MT0W   Click (2006 downloads)   Click (1383 downloads)   Click (1424 downloads)   Click (1499 downloads)   Click (1615 downloads)
MSV1-12HRFN1-MT0W   Click (2310 downloads)   Click (1427 downloads)   Click (1366 downloads)   Click (1455 downloads)   Click (1651 downloads)
MSV1-18HRDN1-MQ0W   Click (1726 downloads)   Click (1254 downloads)   Click (1423 downloads)   Click (1487 downloads)   Click (2430 downloads)
MSV1-24HRDN1-MQ0W   Click (2021 downloads)   Click (1364 downloads)   Click (1346 downloads)   Click (1481 downloads)   Click (2279 downloads)

 

ECO-AIR SEER13 MINI-SPLIT HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TKH09VM-E   Click (947 downloads)
TKH12VM-E   Click (1375 downloads)
TKH18VM-E   Click (1318 downloads)
TKH24VM-E   Click (1055 downloads)

 

TILI-SEER13 R410A MINI-SPLIT DUCTLESS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TK09VM   Click (817 downloads)
TKH09VM   Click (728 downloads)
TK12VM   Click (767 downloads)
TKH12VM   Click (817 downloads)
TK18WM   Click (786 downloads)
TKH18WM   Click (1010 downloads)
TK24WM   Click (723 downloads)
TKH24WM   Click (1036 downloads)

 

Product Submital User Manual Installation Manual Service Manual Parts List Remote Ctrl Manual
Heat Pump Water Heater   Click (2244 downloads)   Click (1901 downloads)   Click (1400 downloads)