Support

We want you to be thrilled to do business with us!

We stand behind our quality and we will do what it takes to ensure you are happy with our products and service. We treat all customers with great respect and your trust in our products and us is considered an honor.

 

WARRANTY CLAIM FORM

→Please click here to download the Warranty Claim Form.

 

Technical Documents

 

DC INVERTER SEER 15 SINGLE ZONE

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MS11D-09HRDN1-BN10W   CLICK (2201 downloads)   CLICK (2440 downloads)   CLICK (2630 downloads)   Click (4797 downloads)   Click (2550 downloads)   CLICK (2375 downloads)
MS11D-12HRDN1-BN10W   CLICK (3473 downloads)   CLICK (2440 downloads)   CLICK (2630 downloads)   Click (4797 downloads)   Click (1466 downloads)   CLICK (2375 downloads)
MS11D-18HRDN1-MN10W   CLICK (2327 downloads)   CLICK (2440 downloads)   CLICK (2630 downloads)   Click (4797 downloads)   Click (2569 downloads)    CLICK (2375 downloads)
MS11D-22HRDN1-MN10W   CLICK (2431 downloads)   CLICK (2440 downloads)   CLICK (2630 downloads)   Click (4797 downloads)   Click (1958 downloads)   CLICK (2375 downloads)
MSC-30HRDN1-MP0W    CLICK (1373 downloads)   CLICK (1547 downloads)   Click (1282 downloads)   Click (2256 downloads)   CLICK (1306 downloads)
MSC-36HRDN1-MN5W   CLICK (1867 downloads)   CLICK (1373 downloads)   CLICK (1547 downloads)   Click (1282 downloads)   Click (1918 downloads)   CLICK (1306 downloads)

 

DC INVERTER MULTI-ZONE – HIGH WALL MOUNTED

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1I-09HRDN1-M   Click (3992 downloads)   Click (2337 downloads)   Click (2727 downloads)   Click (7094 downloads)   Click (3760 downloads)   Click (1737 downloads)
MSV1I-12HRDN1-M   Click (3992 downloads)   Click (2337 downloads)   Click (2727 downloads)   Click (7094 downloads)   Click (3760 downloads)   Click (1737 downloads)
MSV1I-18HRDN1-M   CLICK (1370 downloads)   Click (2337 downloads)   Click (2727 downloads)   Click (7094 downloads)   Click (1241 downloads)   Click (1737 downloads)
M20C-18HRDN1-M   Click (3992 downloads)   Click (2337 downloads)   Click (2727 downloads)   Click (7094 downloads)   Click (3760 downloads)   Click (1737 downloads)
M30C-27HRDN1-M   Click (3992 downloads)   Click (2337 downloads)   Click (2727 downloads)   Click (7094 downloads)   Click (3760 downloads)   Click (1737 downloads)
M30D-27HRDN1-M   Click (1835 downloads)
M40C-36HRDN1-M   Click (3992 downloads)   Click (2337 downloads)   Click (2727 downloads)   Click (7094 downloads)   Click (3760 downloads)   Click (1737 downloads)
M40C-36HRFN1-M   Click (2022 downloads)

 

FREE MATCH MULTI-ZONE INDOOR SYSTEMS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
Duct
MTBU-12HRDN1-M   Click (1211 downloads)   Click (1285 downloads)   Click (1418 downloads)   Click (1715 downloads)   Click (1103 downloads)   Click (1075 downloads)
MTBU-18HRDN1-M   Click (1734 downloads)   Click (1285 downloads)   Click (1418 downloads)   Click (1715 downloads)   Click (1246 downloads)   Click (1075 downloads)
MTB-24HRFN1-M   Click (1367 downloads)   Click (1285 downloads)   Click (1418 downloads)   Click (1715 downloads)   Click (1297 downloads)   Click (1075 downloads)
MTBI-12HWDN1-M   Click (1285 downloads)   Click (1418 downloads)   Click (982 downloads)   Click (1075 downloads)
MTBI-18HWDN1-M   Click (1285 downloads)   Click (1418 downloads)   Click (907 downloads)   Click (1075 downloads)
Ceiling Cassette
MCA2U-12HRFN1-M   Click (1327 downloads)   Click (1334 downloads)   Click (1520 downloads)   Click (1715 downloads)
MCA2U-18HRFN1-M   Click (1862 downloads)   Click (1334 downloads)   Click (1520 downloads)   Click (1715 downloads)   Click (1309 downloads)
MCD-24HRFN1-M   Click (1297 downloads)   Click (1334 downloads)   Click (1520 downloads)   Click (1715 downloads)
MCA2I-12HRDN1-M   Click (1334 downloads)   Click (1520 downloads)   Click (992 downloads)
MCA2I-18HRDN1-M   Click (1334 downloads)   Click (1520 downloads)   Click (986 downloads)
Console
MFAU-12HRFN1-M   Click (1577 downloads)   Click (1044 downloads)   Click (1078 downloads)   Click (1715 downloads)

 

LIGHT COMMERCIAL SINGLE ZONE OUTDOOR UNITS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOC-12HFN1-MS0W   Click (1321 downloads)   Click (1715 downloads)   Click (1326 downloads)
MOF-18HFN1-MS0W   Click (1882 downloads)   Click (1715 downloads)   Click (1435 downloads)
MOU-24HFN1-M   Click (1270 downloads)   Click (1715 downloads)   Click (1969 downloads)

 

PACKEGED TERMINAL AIR CONDITIONERS & HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MWP-07AEN1-MK9   Click (1154 downloads)   Click (1103 downloads)
MWP-09AEN1-MK3   Click (1154 downloads)   Click (1287 downloads)
MWP-12AEN1-MJ5   Click (1154 downloads)   Click (1206 downloads)
MWP-15AEN1-MI6   Click (1154 downloads)   Click (1042 downloads)

 

SIDE DISCHARGE CONDENSING UNIT

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOF-18CN1-MM0W   Click (1719 downloads)
MOG-24CN1-MM0W   Click (1719 downloads)
MOJ-30CN1-MM0W   Click (1719 downloads)
MOU-36CN1-MM0W   Click (1719 downloads)

 

DC INVERTER SEER 20 SINGLE ZONE HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1-09HRFN1-MT0W   Click (2106 downloads)   Click (1479 downloads)   Click (1517 downloads)   Click (1597 downloads)   Click (1704 downloads)
MSV1-12HRFN1-MT0W   Click (2420 downloads)   Click (1515 downloads)   Click (1448 downloads)   Click (1547 downloads)   Click (1729 downloads)
MSV1-18HRDN1-MQ0W   Click (1849 downloads)   Click (1346 downloads)   Click (1522 downloads)   Click (1584 downloads)   Click (2517 downloads)
MSV1-24HRDN1-MQ0W   Click (2138 downloads)   Click (1453 downloads)   Click (1442 downloads)   Click (1594 downloads)   Click (2361 downloads)

 

ECO-AIR SEER13 MINI-SPLIT HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TKH09VM-E   Click (1031 downloads)
TKH12VM-E   Click (1493 downloads)
TKH18VM-E   Click (1414 downloads)
TKH24VM-E   Click (1152 downloads)

 

TILI-SEER13 R410A MINI-SPLIT DUCTLESS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TK09VM   Click (893 downloads)
TKH09VM   Click (817 downloads)
TK12VM   Click (859 downloads)
TKH12VM   Click (920 downloads)
TK18WM   Click (868 downloads)
TKH18WM   Click (1115 downloads)
TK24WM   Click (799 downloads)
TKH24WM   Click (1109 downloads)

 

Product Submital User Manual Installation Manual Service Manual Parts List Remote Ctrl Manual
Heat Pump Water Heater   Click (2343 downloads)   Click (2003 downloads)   Click (1489 downloads)