Support

We want you to be thrilled to do business with us!

We stand behind our quality and we will do what it takes to ensure you are happy with our products and service. We treat all customers with great respect and your trust in our products and us is considered an honor.

 

WARRANTY CLAIM FORM

→Please click here to download the Warranty Claim Form.

 

Technical Documents

 

DC INVERTER SEER 15 SINGLE ZONE

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MS11D-09HRDN1-BN10W   CLICK (2114 downloads)   CLICK (2301 downloads)   CLICK (2523 downloads)   Click (4596 downloads)   Click (2489 downloads)   CLICK (2285 downloads)
MS11D-12HRDN1-BN10W   CLICK (3357 downloads)   CLICK (2301 downloads)   CLICK (2523 downloads)   Click (4596 downloads)   Click (1396 downloads)   CLICK (2285 downloads)
MS11D-18HRDN1-MN10W   CLICK (2254 downloads)   CLICK (2301 downloads)   CLICK (2523 downloads)   Click (4596 downloads)   Click (2498 downloads)    CLICK (2285 downloads)
MS11D-22HRDN1-MN10W   CLICK (2346 downloads)   CLICK (2301 downloads)   CLICK (2523 downloads)   Click (4596 downloads)   Click (1900 downloads)   CLICK (2285 downloads)
MSC-30HRDN1-MP0W    CLICK (1305 downloads)   CLICK (1485 downloads)   Click (1206 downloads)   Click (2208 downloads)   CLICK (1248 downloads)
MSC-36HRDN1-MN5W   CLICK (1782 downloads)   CLICK (1305 downloads)   CLICK (1485 downloads)   Click (1206 downloads)   Click (1864 downloads)   CLICK (1248 downloads)

 

DC INVERTER MULTI-ZONE – HIGH WALL MOUNTED

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1I-09HRDN1-M   Click (3880 downloads)   Click (2244 downloads)   Click (2584 downloads)   Click (5848 downloads)   Click (3643 downloads)   Click (1660 downloads)
MSV1I-12HRDN1-M   Click (3880 downloads)   Click (2244 downloads)   Click (2584 downloads)   Click (5848 downloads)   Click (3643 downloads)   Click (1660 downloads)
MSV1I-18HRDN1-M   CLICK (1311 downloads)   Click (2244 downloads)   Click (2584 downloads)   Click (5848 downloads)   Click (1186 downloads)   Click (1660 downloads)
M20C-18HRDN1-M   Click (3880 downloads)   Click (2244 downloads)   Click (2584 downloads)   Click (5848 downloads)   Click (3643 downloads)   Click (1660 downloads)
M30C-27HRDN1-M   Click (3880 downloads)   Click (2244 downloads)   Click (2584 downloads)   Click (5848 downloads)   Click (3643 downloads)   Click (1660 downloads)
M30D-27HRDN1-M   Click (1748 downloads)
M40C-36HRDN1-M   Click (3880 downloads)   Click (2244 downloads)   Click (2584 downloads)   Click (5848 downloads)   Click (3643 downloads)   Click (1660 downloads)
M40C-36HRFN1-M   Click (1972 downloads)

 

FREE MATCH MULTI-ZONE INDOOR SYSTEMS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
Duct
MTBU-12HRDN1-M   Click (1153 downloads)   Click (1209 downloads)   Click (1320 downloads)   Click (1576 downloads)   Click (1065 downloads)   Click (1003 downloads)
MTBU-18HRDN1-M   Click (1677 downloads)   Click (1209 downloads)   Click (1320 downloads)   Click (1576 downloads)   Click (1203 downloads)   Click (1003 downloads)
MTB-24HRFN1-M   Click (1301 downloads)   Click (1209 downloads)   Click (1320 downloads)   Click (1576 downloads)   Click (1248 downloads)   Click (1003 downloads)
MTBI-12HWDN1-M   Click (1209 downloads)   Click (1320 downloads)   Click (934 downloads)   Click (1003 downloads)
MTBI-18HWDN1-M   Click (1209 downloads)   Click (1320 downloads)   Click (867 downloads)   Click (1003 downloads)
Ceiling Cassette
MCA2U-12HRFN1-M   Click (1248 downloads)   Click (1273 downloads)   Click (1448 downloads)   Click (1576 downloads)
MCA2U-18HRFN1-M   Click (1785 downloads)   Click (1273 downloads)   Click (1448 downloads)   Click (1576 downloads)   Click (1264 downloads)
MCD-24HRFN1-M   Click (1235 downloads)   Click (1273 downloads)   Click (1448 downloads)   Click (1576 downloads)
MCA2I-12HRDN1-M   Click (1273 downloads)   Click (1448 downloads)   Click (951 downloads)
MCA2I-18HRDN1-M   Click (1273 downloads)   Click (1448 downloads)   Click (940 downloads)
Console
MFAU-12HRFN1-M   Click (1516 downloads)   Click (975 downloads)   Click (1011 downloads)   Click (1576 downloads)

 

LIGHT COMMERCIAL SINGLE ZONE OUTDOOR UNITS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOC-12HFN1-MS0W   Click (1260 downloads)   Click (1576 downloads)   Click (1283 downloads)
MOF-18HFN1-MS0W   Click (1822 downloads)   Click (1576 downloads)   Click (1396 downloads)
MOU-24HFN1-M   Click (1213 downloads)   Click (1576 downloads)   Click (1926 downloads)

 

PACKEGED TERMINAL AIR CONDITIONERS & HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MWP-07AEN1-MK9   Click (1075 downloads)   Click (1053 downloads)
MWP-09AEN1-MK3   Click (1075 downloads)   Click (1244 downloads)
MWP-12AEN1-MJ5   Click (1075 downloads)   Click (1166 downloads)
MWP-15AEN1-MI6   Click (1075 downloads)   Click (998 downloads)

 

SIDE DISCHARGE CONDENSING UNIT

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOF-18CN1-MM0W   Click (1613 downloads)
MOG-24CN1-MM0W   Click (1613 downloads)
MOJ-30CN1-MM0W   Click (1613 downloads)
MOU-36CN1-MM0W   Click (1613 downloads)

 

DC INVERTER SEER 20 SINGLE ZONE HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1-09HRFN1-MT0W   Click (2047 downloads)   Click (1420 downloads)   Click (1466 downloads)   Click (1537 downloads)   Click (1656 downloads)
MSV1-12HRFN1-MT0W   Click (2349 downloads)   Click (1467 downloads)   Click (1402 downloads)   Click (1497 downloads)   Click (1686 downloads)
MSV1-18HRDN1-MQ0W   Click (1767 downloads)   Click (1293 downloads)   Click (1463 downloads)   Click (1528 downloads)   Click (2467 downloads)
MSV1-24HRDN1-MQ0W   Click (2065 downloads)   Click (1400 downloads)   Click (1384 downloads)   Click (1517 downloads)   Click (2313 downloads)

 

ECO-AIR SEER13 MINI-SPLIT HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TKH09VM-E   Click (983 downloads)
TKH12VM-E   Click (1410 downloads)
TKH18VM-E   Click (1351 downloads)
TKH24VM-E   Click (1094 downloads)

 

TILI-SEER13 R410A MINI-SPLIT DUCTLESS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TK09VM   Click (851 downloads)
TKH09VM   Click (763 downloads)
TK12VM   Click (804 downloads)
TKH12VM   Click (856 downloads)
TK18WM   Click (819 downloads)
TKH18WM   Click (1047 downloads)
TK24WM   Click (753 downloads)
TKH24WM   Click (1067 downloads)

 

Product Submital User Manual Installation Manual Service Manual Parts List Remote Ctrl Manual
Heat Pump Water Heater   Click (2287 downloads)   Click (1941 downloads)   Click (1438 downloads)