Support

We want you to be thrilled to do business with us!

We stand behind our quality and we will do what it takes to ensure you are happy with our products and service. We treat all customers with great respect and your trust in our products and us is considered an honor.

 

WARRANTY CLAIM FORM

→Please click here to download the Warranty Claim Form.

 

Technical Documents

 

DC INVERTER SEER 15 SINGLE ZONE

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MS11D-09HRDN1-BN10W   CLICK (2227 downloads)   CLICK (2476 downloads)   CLICK (2665 downloads)   Click (4840 downloads)   Click (2569 downloads)   CLICK (2404 downloads)
MS11D-12HRDN1-BN10W   CLICK (3500 downloads)   CLICK (2476 downloads)   CLICK (2665 downloads)   Click (4840 downloads)   Click (1487 downloads)   CLICK (2404 downloads)
MS11D-18HRDN1-MN10W   CLICK (2345 downloads)   CLICK (2476 downloads)   CLICK (2665 downloads)   Click (4840 downloads)   Click (2588 downloads)    CLICK (2404 downloads)
MS11D-22HRDN1-MN10W   CLICK (2453 downloads)   CLICK (2476 downloads)   CLICK (2665 downloads)   Click (4840 downloads)   Click (1980 downloads)   CLICK (2404 downloads)
MSC-30HRDN1-MP0W    CLICK (1404 downloads)   CLICK (1569 downloads)   Click (1308 downloads)   Click (2274 downloads)   CLICK (1320 downloads)
MSC-36HRDN1-MN5W   CLICK (1891 downloads)   CLICK (1404 downloads)   CLICK (1569 downloads)   Click (1308 downloads)   Click (1935 downloads)   CLICK (1320 downloads)

 

DC INVERTER MULTI-ZONE – HIGH WALL MOUNTED

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1I-09HRDN1-M   Click (4018 downloads)   Click (2368 downloads)   Click (2754 downloads)   Click (7197 downloads)   Click (3789 downloads)   Click (1760 downloads)
MSV1I-12HRDN1-M   Click (4018 downloads)   Click (2368 downloads)   Click (2754 downloads)   Click (7197 downloads)   Click (3789 downloads)   Click (1760 downloads)
MSV1I-18HRDN1-M   CLICK (1386 downloads)   Click (2368 downloads)   Click (2754 downloads)   Click (7197 downloads)   Click (1256 downloads)   Click (1760 downloads)
M20C-18HRDN1-M   Click (4018 downloads)   Click (2368 downloads)   Click (2754 downloads)   Click (7197 downloads)   Click (3789 downloads)   Click (1760 downloads)
M30C-27HRDN1-M   Click (4018 downloads)   Click (2368 downloads)   Click (2754 downloads)   Click (7197 downloads)   Click (3789 downloads)   Click (1760 downloads)
M30D-27HRDN1-M   Click (1883 downloads)
M40C-36HRDN1-M   Click (4018 downloads)   Click (2368 downloads)   Click (2754 downloads)   Click (7197 downloads)   Click (3789 downloads)   Click (1760 downloads)
M40C-36HRFN1-M   Click (2039 downloads)

 

FREE MATCH MULTI-ZONE INDOOR SYSTEMS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
Duct
MTBU-12HRDN1-M   Click (1231 downloads)   Click (1306 downloads)   Click (1445 downloads)   Click (1741 downloads)   Click (1116 downloads)   Click (1092 downloads)
MTBU-18HRDN1-M   Click (1755 downloads)   Click (1306 downloads)   Click (1445 downloads)   Click (1741 downloads)   Click (1261 downloads)   Click (1092 downloads)
MTB-24HRFN1-M   Click (1386 downloads)   Click (1306 downloads)   Click (1445 downloads)   Click (1741 downloads)   Click (1313 downloads)   Click (1092 downloads)
MTBI-12HWDN1-M   Click (1306 downloads)   Click (1445 downloads)   Click (993 downloads)   Click (1092 downloads)
MTBI-18HWDN1-M   Click (1306 downloads)   Click (1445 downloads)   Click (923 downloads)   Click (1092 downloads)
Ceiling Cassette
MCA2U-12HRFN1-M   Click (1348 downloads)   Click (1354 downloads)   Click (1541 downloads)   Click (1741 downloads)
MCA2U-18HRFN1-M   Click (1890 downloads)   Click (1354 downloads)   Click (1541 downloads)   Click (1741 downloads)   Click (1323 downloads)
MCD-24HRFN1-M   Click (1318 downloads)   Click (1354 downloads)   Click (1541 downloads)   Click (1741 downloads)
MCA2I-12HRDN1-M   Click (1354 downloads)   Click (1541 downloads)   Click (1010 downloads)
MCA2I-18HRDN1-M   Click (1354 downloads)   Click (1541 downloads)   Click (1006 downloads)
Console
MFAU-12HRFN1-M   Click (1595 downloads)   Click (1065 downloads)   Click (1100 downloads)   Click (1741 downloads)

 

LIGHT COMMERCIAL SINGLE ZONE OUTDOOR UNITS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOC-12HFN1-MS0W   Click (1342 downloads)   Click (1741 downloads)   Click (1340 downloads)
MOF-18HFN1-MS0W   Click (1903 downloads)   Click (1741 downloads)   Click (1450 downloads)
MOU-24HFN1-M   Click (1289 downloads)   Click (1741 downloads)   Click (1982 downloads)

 

PACKEGED TERMINAL AIR CONDITIONERS & HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MWP-07AEN1-MK9   Click (1173 downloads)   Click (1121 downloads)
MWP-09AEN1-MK3   Click (1173 downloads)   Click (1303 downloads)
MWP-12AEN1-MJ5   Click (1173 downloads)   Click (1221 downloads)
MWP-15AEN1-MI6   Click (1173 downloads)   Click (1058 downloads)

 

SIDE DISCHARGE CONDENSING UNIT

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MOF-18CN1-MM0W   Click (1741 downloads)
MOG-24CN1-MM0W   Click (1741 downloads)
MOJ-30CN1-MM0W   Click (1741 downloads)
MOU-36CN1-MM0W   Click (1741 downloads)

 

DC INVERTER SEER 20 SINGLE ZONE HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
MSV1-09HRFN1-MT0W   Click (2128 downloads)   Click (1500 downloads)   Click (1535 downloads)   Click (1618 downloads)   Click (1722 downloads)
MSV1-12HRFN1-MT0W   Click (2440 downloads)   Click (1533 downloads)   Click (1463 downloads)   Click (1573 downloads)   Click (1746 downloads)
MSV1-18HRDN1-MQ0W   Click (1877 downloads)   Click (1369 downloads)   Click (1541 downloads)   Click (1604 downloads)   Click (2532 downloads)
MSV1-24HRDN1-MQ0W   Click (2163 downloads)   Click (1468 downloads)   Click (1457 downloads)   Click (1616 downloads)   Click (2377 downloads)

 

ECO-AIR SEER13 MINI-SPLIT HEAT PUMP

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TKH09VM-E   Click (1046 downloads)
TKH12VM-E   Click (1516 downloads)
TKH18VM-E   Click (1436 downloads)
TKH24VM-E   Click (1166 downloads)

 

TILI-SEER13 R410A MINI-SPLIT DUCTLESS

Model  No. Submittal User Manual Installation Manual Service Manual Parts List Remote Control Manual
TK09VM   Click (911 downloads)
TKH09VM   Click (830 downloads)
TK12VM   Click (875 downloads)
TKH12VM   Click (938 downloads)
TK18WM   Click (884 downloads)
TKH18WM   Click (1135 downloads)
TK24WM   Click (819 downloads)
TKH24WM   Click (1125 downloads)

 

Product Submital User Manual Installation Manual Service Manual Parts List Remote Ctrl Manual
Heat Pump Water Heater   Click (2365 downloads)   Click (2031 downloads)   Click (1511 downloads)